Service
Donor care
Donor Care: Good care for your donors, without extra work for your team
Your donors are worth their weight in gold. They make your operations possible and deserve genuine appreciation. But in practice, they often lack the time or manpower to give them the necessary attention.
No worries: our donor care team supports your organisation with a warm, professional follow-up of every contact moment by phone, e-mail or post. Whether it's a thank you, a question or a complaint: we make sure every donor feels heard and valued - on your behalf, with your values.
You choose when to call on us. Throughout the year, at peak times, during holidays or during a major campaign - we step in when you need us to. You can simply transfer your phone and/or mailbox to us; we take care of personal contact with your donors. Your organisation works with us CRM system, so we can correctly record all questions and responses immediately.
"A donor who feels heard will continue to give longer. Donor Care is not an option, it is a necessity"
– Donor Care Officer
Small gesture, big impact
Donor care goes beyond responding. We help you make real connections. Think handwritten cards for major donors, a birthday wish or a personal Christmas greeting. Little things that make a big difference.
More than just contact
Besides providing contact moments, our donor care team also offers additional support with other tasks. We take care of data entry at your request, register social security numbers in your database, make changes to a direct debit, send a copy of a tax certificate, send a second copy of the calendar that was so much appreciated, etc.
With us by your side, you don't have to worry about administrative details. We make sure everything runs smoothly, so you can concentrate on what matters most: your mission.
Proud to work with
